Please see the SAP Analytics Approach document, section 'Documentation' for more information about the context of this document.

High-Level Specification

Functional Overview

Why the report / analytics is needed

The Workflow Request Analysis report is required to provide analytical visibility into workflows processed in SuccessFactors Employee Central.
It enables HR and GBS stakeholders to analyze workflow activity beyond operational follow‑up, focusing on patterns, reasons, and processing durations.

Business requirements addressed

The report addresses the following business requirements:

• Analyze processed workflow requests over a selected time period
• Provide visibility into workflow reasons
• Enable analysis of workflow processing durations, including start and end dates
• Support understanding of workflow execution and completion efficiency

Business questions answered

The report enables stakeholders to answer questions such as:

• How many workflow requests have been processed during a given period?
• What are the most frequent workflow reasons?
• How long do workflows typically take to complete?
• Are there trends or patterns in workflow processing duration?
• Where potential inefficiencies or bottlenecks may exist in workflow execution?

Why it is important to the business

This report is important to support process analysis and continuous improvement of workflow handling in Employee Central.
Without an analytical view of processed workflows, stakeholders lack insight into workflow performance, making it more difficult to identify trends, inefficiencies, or opportunities to optimize workflow design and execution.

Scope

Functional scope

• The report provides analytical insights into processed workflow requests.
• It supports analysis of workflow reasons and processing durations.
• It focuses on completed/processed workflows, not open or pending requests.
• No new business logic or calculations are introduced beyond SAP standard capabilities.

Application scope

• The report is based on the SAP standard Story Report “Workflow Request Analysis”.
• No custom report development is required; the scope is limited to enabling and configuring the standard report.

Data scope

• Data is sourced exclusively from Employee Central workflow data.
• The report includes:
  • Processed workflow requests
  • Workflow reasons
  • Start and end dates
  • Duration‑related metrics
• Data is analyzed within a user‑selected time range.

Regional scope

• The report has a global scope, subject to Role‑Based Permissions.
• Users can only access workflow data for populations they are authorized to view.

Usage limitations

• The report is intended for analytical and monitoring purposes.
• It is used on an ad‑hoc / on‑demand basis.
• It is not intended for transactional workflow management or approval actions.

Scope of Solution

This request does not require custom development.
The solution consists of:

• Enabling the SAP standard Workflow Request Analysis Story Report
• Configuring access so HR and GBS stakeholders can analyze workflow activity

Solution Overview

Content Ownership: Anoop Billing
Input from: Elina Krastina

The solution leverages an existing SAP standard report to deliver analytical insights into workflow processing, minimizing development effort while meeting business needs.

Story Definition

Overview Page

• Summary KPIs related to workflow processing
• Charts showing workflow distribution and processing patterns
• Detailed list of processed workflow requests

Story Page 1 – Workflow Request Analysis

Page Objective

Provide an analytical view of processed workflow requests to support monitoring of workflow reasons, durations, and processing patterns.

Page Filters

Page Level Input Controls

Standard input controls provided by the SAP standard Workflow Request Analysis story.

Calculations

• Workflow duration based on start and end dates
• Aggregated counts of processed workflow requests
  (All calculations are standard and delivered by SAP.)

Layout

Standard SAP Story layout including:

• Page filters pinned at the top
• Syensqo logo in the top‑left corner
• Summary KPIs
• Charts
• Detailed workflow table

Dashboards / Charts

Standard charts provided by the Workflow Request Analysis SAP standard report, supporting:

• Analysis of processed workflows
• Distribution by workflow reason
• Workflow duration analysis

Tables / Lists

Processed Workflow Requests Table

Includes:

• Processed workflow request list
• Workflow reasons
• Start dates
• End dates
• Duration‑related information

Story Filters (Global)

Data Models

Business Roles

• 40-GBS People Services Specialist

Design Rationale

A custom report is not required, as SAP provides a standard Workflow Request Analysis report that fulfills the analytical needs.
Using the standard report ensures consistency, scalability, and reduced maintenance effort.

Assumptions

• Workflow data in Employee Central is complete and accurate
• Start and end dates are correctly captured for workflows
• Users have appropriate Role‑Based Permissions

Dependencies

• Correct configuration of SAP standard workflow reporting
• Finalization of user access for HR and GBS stakeholders

Special Requirements

None identified.

Frequency of Analysis / Report Run

• Ad‑hoc / On‑demand

Testing Considerations / Dependencies

How to Test

• Validate that only processed workflows are displayed
• Validate workflow reasons and duration calculations
• Confirm correct behavior of time‑range filters
• Confirm access for authorized users only

Test Conditions and Expected Results

Other Requirements

None identified.

Screenshots

See also

Change log