Syensqo IS - Customer Support

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Overview

In this section, you will find information about the process for customer creation in SAP following a request coming from Salesforce.com. The goal of this document is to present the modifications to customer creation / modification / deletion procedures in Solvay and Rhodia legacies, for the Businesses which will use SalesForce. You will find information about:

  • The perimeter: actors, SAP systems and diagram
  • What needs to be done at the first connection in PRS
  • Process & scenarios
  • Contacts if you need support


Concerned profiles:

    Customer Service

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Need help?

To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example

The best way to get IT support is to use the new Service One Platform.