TRAINING DOCUMENTATION

PROCEDURES

CUSTOMERS

• SAP WP1 Customer Request Requirements for Novecare

• Customer Set up Procedure Novecare EMEA

• SAP WP1 Sold-to customer extension / reactivation request
• Customer Segmentation Implementation Playbook v2

MATERIALS

• Customer Material Info Record Creation- VD51

PRICING

• Price Policy

• Incoterm

• Blocage for Manual Price

• Rebates

  • Rebates management Best Practices

  • Closing rebate agreement without payment

  • Closing rebate Agreement with payment
  • Rebate creation 9001 9002
  • Rebate creation 9003 9004
  • Template Year End Rebate

• Delegation of Authority - 2019 (version 5-3-2019)

INSTRUCTIONS

SAP BASIC SETTINGS

• SAP Basic Settings
• USER PROFILE - Parameter ID - SU3

CUSTOMERS

• Account & Contact Creation for Novecare - SFDC
• Account Management 
• VD03
• Search And Display Customer  - XD03
• Customer Data cleansing in WP1

MATERIALS

• Customer Material Info Record Creation- VD51
• Customer Material Info Record - VD52
• CMIR transfer to new ship to
• MM03

COMPLIANCE

• Long Term Declaration LTD
• NAFTA_KORUS through GTS
• Tax Exemption (NAM)

PRICING

• Mass price upload template
• VK13

PROCEDURES

• Document conformity
• Sample management 
• NOV- WP1 - Order cancellation , modification or completion - WW
• NOV -Express Delivery Management Procedure - WW
• NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
• Goods return
• Novecare Return Request Form
• CMC Sample Order Management
• Direct Trading Third Party order
• Available to promise
• One time Customer - Usage and restrictions

EXPORT ORDERS

• Canadian Shipments Guide
• BREXIT Guidelines

INSTRUCTIONS

SALES ORDERS

• Standard Sales Order Management
• Document attachment in Sales Orders
• Modification of the delivery date in the sales order
• Free Orders KL/FG
• Consignement Stocks KB/KE
• Return order creation
• U.S. Goods Returned Procedure
• List of Sales Orders VA05
• Display Stock
• Order book follow up ZWOCR05

TRADING

• PURCHASING ORDER FOR TRADING ORDER
• Migo
• When a Migo does not work

PROCEDURES

• Novecare Post Invoicing Good Practices
• eInvoice Italy_eDocument

INSTRUCTIONS

• CREDIT/DEBIT NOTE CREATION
• Search Credit Manager - FD33
• Create or Display an Invoice or Proforma - VF01/VF03

PROCEDURES

INSTRUCTIONS

• Splitting a delivery
• PACKING LIST

PROCEDURES

• Complaint Management
• Customer Requests Process
• Customer Specific Requirements
• Samples Good Practices
• Leads how to assign leads
• Leads how to treat leads

INSTRUCTIONS

Core CRM - Tips & Tricks
Contacts
Home Page / Reports
Technical documentation
My Solvay Portal
Account creation
Creating views in SFDC
Qlickview / Analytics via CRM
CRM Quality Training for Novecare CSR
Novecare Order Book in Analytics - WW
What is SFDC ?

DYNASYS

• Novecare - Adv FPS - Sales Manager Administration

SAP Manager 

• IS_GRC_Manager_Validation_in_CUP

• Day to day follow up / End of the month follow up - ZWOCR05 
• For Analytics 
• Shipped Not Billed - ZWOC78A 

• CSR activity checklist
• MWST error