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KPI Owner



SBS Decision & Piloting Solutions Team

Head of Decision & Piloting Solutions:
  • Sophie Maillet
Regional Animator:
  • Stephane Bourgeaud-Lignot (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)

General Description

There are 2 sections in this page:
  • Service Effectiveness - measuring the SLA Infrastructure compliance and percentage achieved
  • Service Costs - measuring Solvay IS costs versus Group Revenue, IS costs per FTE, Printing costs, mobile costs and applications licenses

Target Users

  • SBS Management Comitee
  • PMO Team
  • Change Management Team
  • GBU ISRM

Authorization & Rights

All the accesses must be validated by the
Access form


Sources

SLA Infrastructure Compliance

Manual file:
https://doc.google.com/spreadsheets/d/1gMoAqu2ote_1L9Q1JQnZ1DwHSFPBq26ZeTrv9EDHgbA/edit#gid=55
Refresh frequency
Monthly

Sources

IS Costs vs Group Revenue

BW (IS Costs):
BW_QRY_MPR_FC001_RBS_0022
BW Filters:
2-FUNCTION
- ZCBS-FSIS (SBS Digital & IT) : ALL 
- ZCBS-FGG (SBS Transversal) :
             3-SubFunction Grouping
                            - ZFGGRS (SBS Info Risks & Security)
                            - ZFGGUC (User Solution & Change, Cust)
- ZCBS-SFI (SBS – SL Finance) :
             3-SubFunction Grouping
                            - ZSFIISP (SL – FIN – IS, Simp & PP)
- ZCBS-SHR (SBS – SL HR) :
             3-SubFunction Grouping
                            - ZSHRIS (SL – HR-IS)
- ZCBS-SPU (SBS – SL PUR) :
             3-SubFunction Grouping
                            - ZSPURD (SL PUR – Design & IS) 
- ZCBS-SPM (SBS – SL PROJ MGT) : ALL
- ZCBS-PRJ (SBS – Project Costs) : ALL 
- ZCBS-TSA (SBS – TSA & Rebilling) :
             3-SubFunction Grouping
                            - ZTSAVAR (Various Billing)
Revenue:
QV_SBS_KPI_CA
Refresh frequency
Monthly

Sources

IS Costs per FTE

BW (IS Costs):
BW_QRY_MPR_FC001_RBS_0022
BW Filters:
2-FUNCTION
- ZCBS-FSIS (SBS Digital & IT) : ALL
- ZCBS-FGG (SBS Transversal) :
             3-SubFunction Grouping
                            - ZFGGRS (SBS Info Risks & Security)
                            - ZFGGUC (User Solution & Change, Cust)
- ZCBS-SFI (SBS – SL Finance) :
             3-SubFunction Grouping
                            - ZSFIISP (SL – FIN – IS, Simp & PP)
- ZCBS-SHR (SBS – SL HR) :
             3-SubFunction Grouping
                            - ZSHRIS (SL – HR-IS)
- ZCBS-SPU (SBS – SL PUR) :
             3-SubFunction Grouping
                            - ZSPURD (SL PUR – Design & IS)
- ZCBS-SPM (SBS – SL PROJ MGT) : ALL
- ZCBS-PRJ (SBS – Project Costs) : ALL
- ZCBS-TSA (SBS – TSA & Rebilling) :
             3-SubFunction Grouping
                            - ZTSAVAR (Various Billing)
FTE (Active):
QVHR_ZPA_C01_F_Q0027
Refresh frequency
Monthly


Scope

  • Current year
  • Y-1

Not able to find the solution? Contact SBS Support.

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