Objective of this Procedure
This operational procedure (OP) demonstrates processes and procedures to cancel billing of Accounts Receivable activities for all legal entities. This OP provides instruction for users to perform recurring activities and reacting expected scenarios.
Scope
This operational procedure (OP) applies for Accounts Receivable activities of entities:
Definitions
- SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
- AR BO: Accounts Receivable Back Office
- OP: Operating procedure
- CSR: Customer Assistant Representative
Scope
Frequency
References
Attachments
Balance confirmation
In case of a third party or audit company requesting a balance confirmation, transaction F.27 can be used and it should be executed from local systems and for a specific legal entity. See request Audit requests example.pdf as example.
Requests are sent to AR mailbox (general.3s-ar@solvay.com) with the template from the customer or auditor to be signed and stamped by AR.