Training and Communication
- Novecare - CEM Reference doc / Waves 1-2
- Governance for Exclusion List (MOV and Broken Pallet)
- Novecare CEM: Customer Service Log (Q&A)
- Novecare Service Levels - Letter to Customers
- Service Level Key Accounts (do not communicate the segmentation to the customer)
- Service Level Critical Accounts (do not communicate the segmentation to the customer)
- Service Level Transactional Accounts (do not communicate the segmentation to the customer)
- Service level Distributors (do not communicate the segmentation to the customer)
- Segmentation and Service Level (training video)