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Created by
MIGUEL SANCHEZ PIRES
, last modified by
Kellermann-EXTERNAL, André
on
Oct 22, 2024
#NA
THE COORDINATOR PATH
The below categories are specifically within the role of Coordinator
The job instructions are organized in a logic way into 4 categories
Onboarding
Solvay Structure
CCT Overview
AMERICAS
Accounts Receivable Overview
AMERICAS
Credit Management Overview
AMERICAS
Customer Service Overview
AMERICAS
Collections Team
About Our Customers
AMERICAS
Collections Strategy
AMERICAS
Specificities Americas
Specificities NAM
Specificities LAM
OLD WIKI Specificities LAM
OLD WIKI Specificities NAM
Specificities EMEA
Manage BNP Ireland Financing program
Management of Confirming process for Spanish customers
Specificities APAC
Specificities 7523
Specificities TH
Coordinator Role
Role Responsibilities
AMERICAS
Skills & Knowledge
Factoring (WP1 / PF1 / PI1)
no current documents
Compliance & Fraud Prevention
AMERICAS
Quality and ISO
AMERICAS
OLD WIKI
Communication Skills
AMERICAS
OLD WIKI
GBU Organization
Contact Info
Contacts List by GBU
AMERICAS
/
02
APAC
Material to Present
Meetings with GBU
Scope of Credit to Business
Alignments with the Commericial Team
Alignments with the Customer Service Team
Month Routine
Suggestions of Month Routine Coordinator
GBU Continuous Improvement
Continuous Improvement Plan
AMERICAS
GBU Control
Escalation Process
Escalation Map
GLOBAL
Accounts Overview
Complex Accounts
Old Items Overview
AMERICAS
Refund Overview
Credit Items Overview
AMERICAS
Payment Anticipated Overview
Region Specificities
AMERICAS - "Centralizados"
BW Tips
BW reports and VBA files
APAC
BW Guidelines
EMEA
GBU Analysis and Meetings
Collections Internal Meetings
Internal Collections Meet
Weekly Calls w/ Louise
Meetings with GBU
Diagnosis
At Risk
Metrics Reports
Dashboards
GLOBAL
Qlicksense
RESPONSABILITIES AS COLLECTOR
All Coordinators are also collectors of the accounts under their name
Choose the category of the process you are looking for below
Outbound
Communication
Pre Chasing and Chasing
Prechasing / Chasing
AMERICAS
APAC
/
APAC 02
BMC HELIX
no current documents
RPA
EMEA
APAC
OLD WIKI
Statement of Accounts
EMEA
/
EMEA 02
OLD WIKI
Escalation Process
AMERICAS
OLD WIKI
Bank Documents & Letters
Bank Certificates
AMERICAS
EMEA
APAC
Service Scope
EMEA
APAC
Bank Draft
APAC
/
APAC 02
Financial Account Reconciliation
Reconciliation
Old Items Reconciliation
AMERICAS
Credit Items Reconciliation
no current documents
Service Invoices
no current documents
Dispute Management
AMERICAS
EMEA
Region Specificities
AMERICAS -
"Sucatas"
AMERICAS - IECRA allocation
/
LINK 02
SAP Tips
SAP Onboarding
AMERICAS
OLD WIKI
SAP Transactions
EMEA
/
EMEA 02
APAC
Reporting
PCM
PCM Contact Info
AMERICAS
/
AMERICAS 02
EMEA
PCM Action Comments
AMERICAS
/
AMERICAS 02
PCM Risk Comments
AMERICAS
/
AMERICAS 02
Diagnosis
Diagnosis Comments
no current documents
Service Unit Requests
AR Requests
Reverse Request
no current documents
Dispute To Be Cleared
AMERICAS
Credit Requests
no current documents
AR and Credit Requests
Refund Request
AMERICAS
/
AMERICAS 02
APAC
/
APAC 02
OLD WIKI
Re-age Request
AMERICAS
EMEA
APAC
/
APAC 02
Overview
Content Tools
Tasks
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