Please see the SAP Analytics Approach document, section 'Documentation' for more information about the context of this document.

High-Level Specification

Functional Overview

Why the report / analytics is needed

The Workflow Processing Statistics report is required to provide aggregated visibility into workflow processing activity within SuccessFactors Employee Central.
It supports HR and GBS stakeholders in monitoring workflow volumes, statuses, and processing patterns across the organization.

Business requirements addressed

The report addresses the following business requirements:

• Provide aggregated statistics on workflow processing activity
• Enable monitoring of workflow volumes and statuses
• Support analysis of workflow activity by request type and event reason
• Improve transparency and oversight of workflow processing efficiency

Business questions answered

The report enables stakeholders to answer questions such as:

• How many workflow requests have been processed?
• How are workflow requests distributed by status?
• What are the most common workflow request types?
• Which event reasons generate the highest workflow volumes?
• How does workflow processing activity evolve over time at an aggregated level?

Why it is important to the business

This report is critical to support operational oversight and efficiency monitoring of workflows in Employee Central.
Without a consolidated statistical view, stakeholders would rely on manual analysis or fragmented data sources, reducing transparency and making it difficult to identify trends, bottlenecks, or abnormal workflow patterns.

Scope

Functional scope

• The report provides aggregated workflow processing statistics.
• It supports analysis of workflow activity by status, request type, and event reason.
• It does not provide employee‑level or individual workflow follow‑up.
• No new business logic or calculations are introduced beyond SAP standard functionality.

Application scope

• The report is based on the SAP standard “Workflow Processing Statistics” Story Report.
• No custom report development is required; the scope is limited to enabling and configuring the standard report.

Data scope

• Data is sourced exclusively from Employee Central workflow data.
• Data is aggregated across workflow requests.
• Breakdown dimensions include workflow status, request type, and event reason.

Regional scope

• The report has a global scope, subject to Role‑Based Permissions.
• Users only see data they are authorized to access.

Usage limitations

• The report is intended for analytical and monitoring purposes.
• It is used on an ad‑hoc / on‑demand basis.
• It is not intended for transactional workflow management or approval actions.

Scope of Solution

This request does not require custom development.
The solution consists of:

• Enabling the SAP standard Workflow Processing Statistics report
• Configuring access for HR and GBS stakeholders responsible for workflow monitoring

Solution Overview

Content Ownership: Anoop Billing
Input from: Elina Krastina

The solution leverages an existing SAP standard report to deliver aggregated workflow analytics, minimizing development effort while meeting business needs.

Story Definition

Overview Page

• Summary KPIs related to workflow processing volumes
• Charts showing workflow distribution by status, request type, and event reason
• Aggregated workflow statistics tables

Story Page 1 – Workflow Processing Statistics

Page Objective

Provide an aggregated analytical view of workflow processing activity to support monitoring of volumes, patterns, and efficiency.

Page Filters

Page Level Input Controls

Standard input controls provided by the SAP standard workflow statistics story.

Calculations

• Aggregated counts of workflow requests
• Aggregated breakdowns by status, request type, and event reason
  (All calculations are standard and delivered by SAP.)

Layout

Standard SAP Story layout including:

• Page filters pinned at the top
• Syensqo logo in the top‑left corner
• Summary KPIs
• Charts
• Aggregated tables

Dashboards / Charts

Standard charts delivered by the Workflow Processing Statistics SAP standard report, including:

• Workflow volume distribution by status
• Workflow distribution by request type
• Workflow distribution by event reason

Tables / Lists

Aggregated Workflow Statistics Tables

Include:

• Aggregated workflow counts
• Status‑based breakdowns
• Request type summaries
• Event reason summaries

Story Filters (Global)

Data Models

Business Roles

• 40-GBS People Services Specialist

Design Rationale

A custom report is not required, as SAP provides a standard Workflow Processing Statistics report that fulfills the business need.
Using the standard report ensures scalability, consistency, and reduced maintenance effort.

Assumptions

• Workflow data in Employee Central is complete and accurate
• Users have appropriate Role‑Based Permissions to access aggregated workflow data

Dependencies

• Correct configuration of SAP standard workflow reporting
• Finalization of user access for HR and GBS stakeholders

Special Requirements

None identified.

Frequency of Analysis / Report Run

• Ad‑hoc / On‑demand

Testing Considerations / Dependencies

How to Test

• Validate that workflow statistics are displayed correctly
• Validate breakdowns by status, request type, and event reason
• Confirm access for authorized users only

Test Conditions and Expected Results

Other Requirements

None identified.

Screenshots

See also

Change log