A13 - Suppliers (Account)

Added Value

Managing accounts and contacts will help you :

Have a 360 ° view of your suppliers
Have visibility into the history of interactions with your suppliers
Collaborate within your GBU and with other buyers
Create and update vendor data
All in one system

What you need to know to start...

The supplier list in Convergence comes from SAP. You can find different types of "Account" in Convergence: "supplier", "supplier group" or "prospect".

A "Solvay Account Manager" is identified as the buyer responsible for all account information: he's the buyer in charge.

Need Help?

How to ask for assistance?

Dear SalesForce Convergence user,

For any question or issue regarding Convergence, please :

create a request in Service One with the following information:
- I want to update data in Convergence → Maintain data ownership in CONVERGENCE
- I want to mass upload procurement data → Maintain procurement data in CONVERGENCE
- Process : Data & Analysis
- PTP-Subprocess: Purchasing Tools Support
- PTP-Category: Convergence

For account creation, please refer to here.

Thank you very much,

Convergence Team.

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First steps in Convergence

Added Value

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What you need to know to start...

How to ask for assistance?