STEP 1
- Double click to Measures to find all indicators available :
- Total Notifications items
Number of notifications created
- Closed Notifications items :
Number of notifications closed (with a completion date)
- % of closed notifications :
Number of closed notifications divided by the total number of notifications
- Notifications open after 2 months :
Number of notifications still open after 2 months.
This indicator is based on the creation date of the notification ("Date created record") and the notification status (must be different from the "notification completed“)
- % of Notifications open after 2 months:
Number of Notifications still open after 2 months divided by the total number of notifications
- Treatment time (in days) :
Number of days of treament for each notification.
Calculation done once the notification closed
- Financial Impact :
Amount recorded manually in QM (free text)
« -1 » means «financial impact to be confirmed later »
- Demerit :
The demerit is based on the following gravity levels:
G1=1; G2=10; G3=50; g4=100
- Average Demerit
Total Demerit level divided by the total number of notifications
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