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Overview


Listwiews are a key feature in Convergence and in Salesforce more generally. Listviews display a list of records for a given object, for example : all your Visit Minutes.

Table of content


Where are Listviews ?



Listviews are accessible on any tab. Just click on one tab and choose which Listview you want to display.

In this example, the tab "Contract Workspaces" is open and the Listview "All Contracts de-activated" is selected.


Click on the Listview to display it.

In this example, the displayed Listview is "All Contracts de-activated".


General navigation



To sort a Listview, just click on any column header.

In this example, the Listview is sorted showing the fixed contract first (notice the black arrow in the column header).


Feel free to resize any column by moving the column header left or right border. The new size of the column will remain, but only for your Salesforce account.

Arrows, expand, horizontal, resize, split icon - Download on Iconfinder




Feel also free to move a column from one place to another. This will remain for your Salesforce account only.



Customize Listviews


Fell free to clone any Listview to customize it.


Click on the clone button of any Listview


Choose a new name for you cloned view


Customize the criteria and the logic filter of the view.

The easiest criteria to change is the toggle button "All CSR Assessments" / "My CSR Assessments".

Logic filter works as follows :

  • AND, finds records that match both values.

         1 AND 2

  • OR, finds records that match either value.

    1 OR 2

  • NOT, finds records that exclude values.


Change the displayed fields (on the right). To add a field, chose it on the left and put it on the right. To remove one, take it from the right and put it on the left. Change columns display order on the right side.

Then save you view.


Need help


How to ask for assistance?


Dear SalesForce Convergence user,

For any question or issue regarding Convergence, please :


For account creation, please refer to here.

Thank you very much,

Convergence Team.



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