Error handling & contact support

• An automatic email will trigger the BPM support team if incase of any process failure.
• In case the user is facing any issues while performing any activity in the application or accessing the application, they may perform any if the below activities to trigger a support request:

  • For quick resolution you have to raise a request from the application itself via option "Support" at the top right corner. This will automatically generate a ticket and our support team will act accordingly. 

  • You can even raise ticket via Service One (BMC Helix) for any IT related changes by choosing the below options

  • Catalog→ IT Foundation→ Business Process Management→ Workflow services