Aroma - Overview

Concerned profiles:

SINOPRINCIPLE

Table of content

A.1 - Pre-Sales Process SINOPRINCIPLE SinoPrinciple Customer Service processes the requests and logs leads into excel file
1. Address Customer Requests		Send documentation if needed (PDS, SDS=, reply to questions Price negotiation: Rhovanil 1kg: No negotiation Catechol, Rhovanil 25 kg, and Rhodiarome: negotiation possible - Transfer request to Furong Luo (furong.luo@solvay.com) with Stacy Shen (stacy.shen@solvay.com) in CC. → please record the leads provider to Furong Luo Customer wants to buy offline or needs contract - Need to understand the reasons. Ask the customers the reasons for offline sales or contract Transfer requests to Furong Luo (furong.luo@solvay.com) with Stacy Shen in cc → please record the leads provider to Furong Luo
2. Collect Customer Data		Verify Business ID Code / verify if the customer is buying for a company (B2B) and not as an individual (B2C) Inform customers about authorized industry / applications following Solvay guidelines (see below) → If any questions for catechol, contact Ming Zhang (Product Steward - ming.zhang@solvay.com) Register Customer Communication Form (客户沟通记录表 ) and send weekly to Stacy Shen Register Frequently Asked Questions (as part of the Customer Communication Form)

SINOPRINCIPLE

	Activities	Rhovanil 1 kg	Rhovanil 25 kg	Rhodiarome	Catechol	Comments / Contact persons
Address Customer Requests	Send documentation, address questions, ...	✔	✔	✔	✔	Contact Furong Luo (furong.luo@solvay.com)
	Price Negotiation	✖	✔	✔	✔	Contact Furong Luo (furong.luo@solvay.com)
	Offline sales or contract needed	? Transfer to Solvay	? Transfer to Solvay	? Transfer to Solvay	? Transfer to Solvay	Collect the reasons, if not willing to pay online, transfer to Furong Luo (frong.luo@solvay.com)
2. Collect / record customer data	Check Business ID / tax ID (buying on behalf of a company)	✔	✔	✔	✔	See below - Contact for catechol: Ming Zhang (Product Steward) Share the Form weekly with Stacy Shen (stacy.shen@solvay.com)
	Inform about Applications / Market according to Solvay guidelines	✖	✖	✖	✔
	Register Customer Communication Form (客户沟通记录表 )	✔	✔	✔	✔
	Register Frequently Asked Questions	✔	✔	✔	✔

SINOPRINCIPLE