Process covered in this document
| CUSTOMER RELATED Operational Processes | ||
|---|---|---|
| A. Customer Service (pre-sales) | B. Order Handling & Delivery | C. Complaints Management |
| Processing customer requests, answering questions, providing documentation, ... | Handling orders, including payment, invoicing, delivery customer | After sales complaints management process, product return |
| INTERNAL Processes | ||
|---|---|---|
| D. Monthly Reporting and Billing | E. Service Providers' Payment | F. Forecasting and stock management |
| Monthly reporting and billing in SAP, including stock and payment reconciliation | Monthly reporting and billing in SAP, including stock and payment reconciliation | Under construction - Forecasting for online and management of stock levels, including timely importation of products |
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