Quality Overview

Owner - SFDC Data

CRM Team

IS Reporting Coordinator

Diogo Paiva & Laurence De-Zeeuw

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.com easier and analytical in nature. The Quality section is divided into several parts:


Sources

 

CRM SalesForce
CRM Salesforce
BW
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Specific Dimensions

See relevant section for Specific Dimensions

Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests
Refresh Frequency
Daily
Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.

Authorization & Rights

Authorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or
GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.

 

 

 

 

 

 

 

 

 

 

 

Not able to find the solution? Contact SBS Support.

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