Process Owner
Laure Imberti
Process Expert
D&PS Expert
Miriam Luttrin
General Description |
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This chart displays number, quantity and value of return orders by month and zones with all kinds of return motives.
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KPI Name | Calculation |
#Return Orders | # Return Orders |
Qty Return Orders (TO) | # Return Quantity |
Value Return Orders | # Return Value KUSD or # Return Value KEUR |
Motive | Order Motive Name: |
1 Time Only To Credit /Sales Business Na | |
Administrative Error (Cs Origin) | |
Contractual Price Adjustment | |
Customer /Material Special Agreement | |
Customer Returns (Order Re) | |
Customer'S Error | |
Customer'S Production Process Stoppage | |
Delivery Time (Too Early/Too Late) | |
Faulty Packing(Dmged/Leaking Container) | |
Free Sample | |
Internal Adjust: Admin Error | |
Internal Adjust: Logistics Problems | |
Internal Adjust: Wrong Price | |
Internal Adjustments | |
Logistics Problems | |
Material Restrictions | |
Missing Product | |
No Motives | |
Off Grade Product | |
Product Specification/Complaint Quality | |
Refund | |
Returnable Packing | |
Rush - Customer Special Request | |
System Issues | |
Tax Data Issues | |
Weight Adjustment | |
Wrong Customer | |
Wrong Price (Commercial Origin) | |
Wrong Price (Customer Service Origin) | |
Wrong Product |
Source Information: | |
QV Query: | NB SBS Monthly Dashboard CS Return orders CSWWPPS R001 |
BW Filters |
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| Specific Dimensions | |
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Sales Office | |
Not able to find the solution? Contact SBS Support.
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