KPI Owner

Pierre Boyer
Process Manager RtR

D&PS Expert

Marie-Line Ardito

General Description

As of 13th February 2017, Salesforce ticketing tool was fully replaced by Freshdesk.
Due to this change, SLA -JE Posting cannot be updated until all the necessary information is available in the new tool

Sources

 

QV source
 
Refresh frequency
 

Specific Dimensions

 

Scope

 

Authorization & Rights

Authorisations' rights : whole perimeter
Access form   

 

 

 

 

 

 

 

 

 

 

 

Not able to find the solution? Contact SBS Support.

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