This Article is about SBS IS User with GBU Operations Global Contact Center in WP1 System.

Step-by-step guide

Reference Ticket ID : 

https://sbs-support.solvay.com/a/tickets/6222890

  1. First we need to check user id in IDM, if the user belongs to SBS IS user with GBU - Operations Global Contact Center.
  2. In this case we need provide only one specific role "  IS - SLV - Global Contact Center  "  Kindly look into the screenshot, FYI