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Overview

 

Excerpt

In this section, you will find information about account ownership & account team in Convergence :

  • Principles and business rules for account ownership
  • How the account team is managed in Salesforce
 

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Step-By-Step

Note

 

Account team

Info

Each Account has a Solvay Account Manager. The Solvay Account Manager takes care of his or her supplier's page. He or she is the buyer in charge of the Account page & content consistency

Each Account has an

“Account Team”

Solvay Account Teamwhich lists all the Solvay users interacting with the account.

These users have a “Role” and can be from multiple GBUs and function

Every buyer can subscribe himself to the Solvay Account Team, or subcribe someone else.


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Account Owner  you
can 
can add someone in the account team

1- In Tabs => Click on  “Accounts

2- In View Menus => Select “My Accounts

3- In  ListViews => Click on
 Supplier name A R WILFLEY AND SONSImage Removed
the supplier name. e.g.SAP SE

 

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1- Scroll down to find the



Go to the related list "Solvay Account Team"  and click on the button "New

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❑ Team Member Edit : information


Account => the buyer name is automatically fill in this square ” A R WILFLEY AND SONSfiled in the field Account ”. E.g. SAP SE

1- In types select Type to transfer from "available" you want to put in "chosen" example :Manager  “Click , click on the arrow add. eg. Manager

2- User => fill part of the name “Click on the magnificer   at the right of and press the "Enter" key in the "User" Field.

3- Click on " buyer name"eg.Mario COCCO

4- Click Save 
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Related articles   

 

Need help?

4

I verify if I added well the buyer
 

  • After saving, I return automatically on " Account". E.g. "SAP SE"

  • Go to the related list "Solvay Account Team“ I verify, I added well the Buyer/Manager

 

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Need help?


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D - Need Help - Convergence
D - Need Help - Convergence

 


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