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Bulk Action is used to perform set of actions to a number of tickets at a time. It also allows a bulk reply using a canned response or attached files or a common reply for these tickets. Unless tickets are selected Bulk Actions button will be disabled. |
Step-by-step guide
- Log into the Freshdesk Agent Portal.
- From Ticket Dashboard, Select the tickets on which Action is to be performed using the checkbox
. - Click on BULK ACTIONSBulk Actions button
. 
- The below screen shot depicts the list of actions which can be performed.
- For Bulk
...
- You can also update the Bulk Action with a common reply or use a canned response.
- After selecting the bulk actions and providing the reply use the update
button to apply
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