Step-by-step guide
- Log into the Freshdesk Agent Portal.
- From Ticket Dashboard, Select the tickets on which Action is to be performed using the checkbox
.
- Click on BULK ACTIONS.
- The below screen shot depicts the list of actions which can be performed.
- For Bulk
Bulk Action is used to perform set of actions to a number of tickets at a time. It also allows a bulk reply using a canned response or attached files or a common reply for these tickets.