Syensqo IS - Customer Support

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Catechol

atechol and Vaniliin Products (Rhovanil 1kg and 25kg, Rhodiarome)

Overview


Excerpt

DEFINITIONS

Complaint: Any dissatisfaction expressed in a documented manner by a Customer concerning the following standards related to delivery of our products, and including:

  • Product: Physical & chemical specifications of the product (as defined in our Product Data Sheet (PDS) and/or Customer Specific Requirement (CSR)
  • Packaging
  • Delivery
  • Order & Documentation

In case of doubt, please report to Solvay Team (Stacy Shen)


Table of content

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Customer Complaints Process - All Aroma Products

**Slide 18 pptx**

Customer Complaints Process - All Aroma Products

Step 1 -

Status
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titlesales reps

Step 2 -

StatuscolourYellowtitleSupply Chain & Quality

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