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We provide two types of SLA depending of the technology used.

Here are the characteristics of each with a colour which will be used in the list of application.

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Data Operations SLA is applied depending on the priority of the request for all the data domains and activities in scope:

* 1 business day is equal to 11 working hours

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Depending on the Service we have different Service Level Agreements (SLAs).

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Request priority

SLA

Critical/High

24 working hours

Medium/Low

48 working hours

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List of DA&AI Applications running in production

Here is the list of applications maintained by the Data, Analytics & Artificial Intelligence team.

The colour coding refers to the SLA description above.

1014749994

Here is the list of DA&AI applications available to Solvay.

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