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Info
titleProcess Owner
Diogo Paiva
Laure Imberti

Process Expert
Info
titleD&PS Expert
Miriam Luttrin
General Description
 
Image Removed Indicator details results can be analyzed by :
  • ZI Partner
  • Ship to Group
  • Sales Office
  • Sales Office Zone
Image Removed Date Reference:
       
 
This chart displays number, quantity and value of return orders by month and zones with all kinds of return motives.
Image Added Date Reference:
Order Creation Date
Image Modified Refresh Frequency: 
Daily

 

 
KPI Name
Calculation
  
  
  
  
  
  
  
  
  
  
#Return Orders
# Return Orders
Qty Return Orders (TO)
# Return Quantity
Value Return Orders
# Return Value KUSD or # Return Value KEUR
Motive
Order Motive Name:
1 Time Only To Credit /Sales Business Na
Administrative Error (Cs Origin)
Contractual Price Adjustment
Customer /Material Special Agreement
Customer Returns (Order Re)
Customer'S Error
Customer'S Production Process Stoppage
Delivery Time (Too Early/Too Late)
Faulty Packing(Dmged/Leaking Container)
Free Sample
Internal Adjust: Admin Error
Internal Adjust: Logistics Problems
Internal Adjust: Wrong Price
Internal Adjustments
Logistics Problems
Material Restrictions
Missing Product
No Motives
Off Grade Product
Product Specification/Complaint Quality
Refund
Returnable Packing
Rush - Customer Special Request
System Issues
Tax Data Issues
Weight Adjustment
Wrong Customer
Wrong Price (Commercial Origin)
Wrong Price (Customer Service Origin)
Wrong Product
 
Source Information:
QV Query:
 
NB SBS Monthly Dashboard CS Return orders CSWWPPS R001
BW Filters
Image AddedINTRA ENTERPRISE FLAG = N
Image ModifiedLEGAL
COMPANIES <>ZFR9/
COMPANY <> 7378

Image ModifiedDISTRIBUTION CHANNEL <> 8I

Image RemovedSHIP TO KA <> GRCL200022/9999999999/GRCL000098
Image Modified
ORDER FLOW CODE = R
Image Removed
DOC TYPE =
FG
KAZU/
KB
KR/
KBB
RE/
KE
REB/
KEB
ROB/
LP
ZDAG/
ORB
ZDKA/
RCM
ZKAN/
TA
ZKR/
TAM
ZRAG/
ZAGR
ZREB/
VEF
ZRFR/
VEFR
ZROB/
ZEXP/ZOR/ZKEB/ZKBB/ZORB/LZM/RCS/ZKL/KL
ZRUB/RZ
Image ModifiedORDER REJETION
:
CODE = 98
OR

EMPTY OR
ORDER LINE CANCELLED IN SAP NOT CONSIDERED (ORDER LINE ITEM CATEGORY CODE = ZZZZ)
Specific Dimensions
Sales Office