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The CMR transport document is an international consignment note used by drivers, operators and forwarders alike that governs the responsibilities and liabilities of the parties to a contract for the carriage of goods by road internationally.

http://www.globalnegotiator.com/blog_en/transport-documents-cmr-bill-of-lading-air-waybill/

commercial agent : agent who solicits and procures business from potential customers on behalf of one or more principals, usually against payment of a percentage of the realized sales revenue as commission.

An "Agent" is a commercial intermediate who creates the contact between a customer and a Solvay provider. For this service the agent charges a commission.
=> All cases of agents and commissions will be managed the same way through SAP (PF1 and WP1) SD module (SD = Sales and Distribution).

There are different cases of agents:
-- "3rd-party Agent" – External Agents.
-- "Intercompany/group Agent not being integrated into Solvay-SAP – WP1 and PF1" – External Agents (e.g. a Solvay sales office in South Africa, Greece, Turkey ….).
-- "Intercompany/group Agent that is integrated into Solvay-SAP – WP1 and PF1" (not RHO/Acetow) – Internal Agent.

MBU Commercial network

commission : mutually agreed upon, or fixed by custom or law, fee accruing to an agent, broker, or salesperson for facilitating, initiating, and/or executing a commercial transaction.

MBU info #2 oct 2016

Customer Care Service = CSR Customer Service Representative

Financial services for international group subsidiaries in relation with local or international bank depending roles assigned Mission is to provide: the Group with the necessary financing for its ongoing activities and growth projects at the optimal cost, while managing financial risks (interest rate, forex, etc).

CICC online

Customer assigned is a customer who is registered to CICC account Customer not assigned is not registered to CICC

bw customer and supplier account - Invoice to pay and to be payed can be compensated

Four conditions : 

1. Customer and vendor must be invoiced or invoiced the same Solvay entity business
2. Customer and vendor need to be under the same assignment or non assigment model
3. Customer and Vendor Payment method should be the same on master data 
4. Payment term or due date aligned 

A cheque (or check in American English) is a document that orders a bank to pay a specific amount of money from a person's account to the person in whose name the cheque has been issued. The person writing the cheque, the drawer, has a transaction banking account (often called a current, cheque, chequing or checking account) where their money is held. The drawer writes the various details including the monetary amount, date, and a payee on the cheque, and signs it, ordering their bank, known as the drawee, to pay that person or company the amount of money stated.

Technically, a cheque is a negotiable instrument instructing a financial institution to pay a specific amount of a specific currency from a specified transactional account held in the drawer's name with that institution. Both the drawer and payee may be natural persons or legal entities. Specifically, cheques are order instruments, and are not in general payable simply to the bearer (as bearer instruments are) but must be paid to the payee. In some countries, such as the US, the payee may endorse the cheque, allowing them to specify a third party to whom it should be paid.

Finance offered to supplier by financial entity, enabling company to pay at term and supplier to collect on delivery. The term 'confirming' was coined by Spanish banks and is not to be confused with confirmation of letters of credit.
Details of payments to certain agreed suppliers are passed on to the bank will communicate to the supplier that they are handling payments, and offer to discount the payment up front at an agreed interest rate. If the supplier accepts, he returns the signed agreement and receives the dicounted funds immediately.

This type of financing may be of interest to companies who normally pay suppliers on extended terms of 60 days or over.

Operating Procedure SBS-OP-DOtC-05-004 - Procédure d'instruction dédouanement hors GTS MAJ

Any physical flow different from the flow of invoicing

Any flow involving an intermediate storage, a bounded warehouse, a consignment stock or a tolling

Any flow using different VAT registration numbers

Used for Complaint Management in CRM :

• for technical complaints = Product Manager
• for supply chain complaints = Regional Supply Chain Operational Manager or Designee

This commercial deduction is applied on the basis of a commercial negotiation to attract the customer or is exceptionally linked to the sale price if non-compliant or other particular conditions. The discount  is noted at the bottom of the invoice and is acquired by the customer via invoicing.

Any dissatisfaction expressed either in an oral way or in a documented manner by a Customer related to delivery of our products, and including (non-exhaustive list):

• Product quality: Physical & chemical specifications of the product (as defined in our Product Data Sheet (PDS) and/or Customer Specific Requirement (CSR)
• Packaging aspect and Weight
• Agreed delivery lead time, Logistics and Transportation issue
• Documentation
• Expected product performance in the markets application

Specialty Polymers specificities : see complete document "Salesforce Complaints" attached on aris flow chart SP 10.1 :

A dissatisfaction expressed by internal or exteranl customers with or without request for compensation. The dissatisfaction will be reviewed prior to allocating resources to address.

• Technical Complaints - Quality and/or performance of the product and packing/labeling while under the responsability of Production
• Supply Chain Complaints - Supply Chain and other Service Complaints

Competence and Support Office 

Commercial assistant 

working in competence and support office  - support Customer Service Representative 

Assistant in front office to manage prospect information depending SLA

Reimburse the customer