GBU Data Steward can request to have permission to maintain members of queues instead of creating a ticket to request CGI team for this action : find guideline to manage Queue Members update procedure
In addition, GBU GBU data Steward are also responsible to request maintan case Approval Approval process or case onwership update via Service one request : attaching changes in a googlesheet (as source information use as template existing business rules for your GBU in this folderin this folder 03.Busness Rules & Queue members and add new column in this file with new criterai for rules or new values, new queues, new users).
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