GBU Data Steward can request to have permission to maintain members of queues instead of creating a ticket to request CGI team for this action : find guideline to manage Queue Members update procedure
GBU data Steward are also responsible to maintan case Approval process or case onwership via Service one request attaching changes in a googlesheet (as source information use as template existing business rules for your GBU in this folder 03.Busness Rules & Queue members and add new column in this file with new criterai for rules or new values, new queues, new users).
Related documents : |
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Last modifications : |
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| User | Last Update |
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| GILLES, Anne | 1603 days ago |
| PEYTRAUD, Josiane | 1850 days ago |
| BRAHIM, Walid | |
| KANJA-ext, Zakaria | |
| NWANGWU, Daniel |
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