SLAs

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Old Version 5

changes.mady.by.user ALVES, Pedro

Saved on Aug 27, 2024

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changes.mady.by.user POLOSSON-ext, Damien

Saved on May 28, 2025

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Here are the DA&AI Service Level Agreements (SLAs).

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SLAs - Incident and Small Enhancement (Change Request) Management

SLAs - Data Operations

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Source: CRITICAL SERVICES - ECO KPIs & CRITICAL SERVICES - Syensqo KPIs

Here are the DA&AI Service Level Agreements (SLAs) contractualized with our suppliers, in order to meet the SLAs above

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We have built our SLA based on our providers' SLA

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