*Please note this is in progress according to the ongoing Dashboard improvements*
Table of Contents
- DT DASH in your mobile (On The Go)
3.1 For ALL USERS: 'Your Single Point of Contact with DT'
3.2 For SITE MANAGERS: 'Site Control Tower'
3.3 For SERVICE MANAGERS: 'Service Management'
4. Support
5. Personal data protection disclaimer
1. Introduction
Welcome to the DT DASH. Your Data Availability Starts Here!
The goal goal of this dashboard is to provide day to day useful DT information from a user friendly perspective, in near real real time (currently 1 hour refresh frequency for overall KPIs; Crisis / Major Incidents - 15 min refresh frequency) and at a click, hence so improving transparency, supporting daily tasks and easing data-driven decision-making.
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- Depending on your role within Solvay, you can ask to have access to other pages - currently available: DT DASH: Site Control Tower (for Site Managers and Country Managers) and Service Management (for Service Owners).
- Please use Service One > Corporate Dashboard Access Request Form for that access request.
- Please use Service One > Corporate Dashboard Access Request Form for that access request.
- If the dashboard sections are not completely visible, please check and adjust your Display Settings (usually in Settings > Device > Display).
- You can access this dashboard in your mobile DT DASH 'On the go'
To install DT DASH on your mobile device scan the QRCode and enter your login, password, and security authentication details.
- Optimizing DT DASH display on Laptops
In some cases, like for other Qlik Sense dashboards, the DT DASH may not display correctly, even if accessed on a laptop using the default recommended display settings. This can result in misalignment, scaling issues, or incomplete views of the KPIs.
If you experience display problems, try adjusting:
- Zoom Level (%): Use your browser's zoom function (e.g., Ctrl + or Ctrl -) to resize the view.
- Display Scaling: Go to Settings > System > Display > Scale and modify the scaling percentage to optimize visibility.
These adjustments can help ensure the dashboard is displayed correctly.
- You can add this dashboard to your Qlik favorites by clicking on the star in the up right corner of the DT DASH image:
- You can access this dashboard in your mobile DT DASH 'On the go'
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of the DT DASH image:
3. Navigating the Dashboard
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3.1.
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Your Single Point of Contact with DT(available to all users)
DT DASH starts by showing you the OVERALL STATUS of DT services and applications with clear indicators listed below:
DT SERVICES STATUS with your current DT Weather Report
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- Service One Request: This column shows the Request ID reference created automatically in Service One when you raised the ticket. This is an unique identifier that can be alphanumeric (e.g., REQ000000xxxxxx or CASE-000xxxxxxx) or purely numeric (e.g., 1234567).
- Fulfilment Number: A specific reference associated with the technical process, for technical teams use.
- Priority: Shows the priority level of each request (e.g., Low, Medium, High, Fastlaned).
- Status: Indicates the current status of the request (e.g., Pending, Cancelled, Closed).
- Description: Provides a brief description or purpose of request, usually the same as the one entered by you upon its creation, but can have additional info according to the technical fulfilment process.
- Submit Date: The date the request was submitted.
- Expected Resolution date : The estimated date for your request to be resolved, according to the average time for the same request type in the last 2 months.
- Resolved Date: The date the request was resolved.
You can move the order of the columns to better fit your needs - just click and move it. And besides the quick filters, you can search directly for any ticket using the magnifying glass on top of each column in the table.
Direct link from Service One Request reference to that request page in Service One
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You can customize the list of applications you want to follow up on:
1/ select those applications in the list; 2/ go to 'Bookmarks' on the top right corner and create a 'New bookmark'; 3/ edit the title name of that bookmark, if you wish. Next time you login DT dash you can open that customised view in 'My Bookmarks'
My Site: to provide a snapshot of the user site DT Services. The site is automatically identified upon the user SSO profile.
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- To SUPPORT you at any time, you can also find direct links to this User Guide, Service One Live Chat Agent, and Service One pages to report IT issues.
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- This Dashboard aims to answer your needs, so your inputs are critical and feedback is very welcome - you can use this:
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3.2.
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DT DASH: Site Control
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Tower (available only to site management related roles)
The The Site Control Tower page is designed specifically for Site Management team members and other site management authorised users. Each section provides specific insights and data points essential for monitoring and managing service operations.
- The user site is automatically identified upon user connection and the information shown is automatically filtered to the user profile corresponding site.
However, in this DT DASH view the site management user can select other sites under his perimeter in 'Change site' as well as filter by GBU or by company, and the dashboard will show corresponding cumulative results.
Remember to remove your active filters from the Site Control Tower page, if you switch DT Dash page (DT DASH: Your Single Point of Contact with DT). Otherwise these will also be applied there and you might not see any result as consequence.
- Site-Specific Insights - Last Calendar week & last 2 months:
Created Incidents (Last Calendar Week) and variation versus previous 7 days |
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Resolved Incidents (Last Calendar Week) and variation versus previous 7 days |
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Created Incidents per day - trend last week |
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Created Incidents per week - trend last 2 months |
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Incidents Average Time to Resolve (Last Calendar Week) and variation versus previous 7 days |
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Development WorkOrders Average Time to Resolve (Last 2 months) and variation versus previous 7 days |
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Support WorkOrders Average Time to Resolve (Last calendar week) and variation versus previous 7 days |
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Unassigned Incidents Backlog (%) |
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Pending - Sub State Wise Backlog Volume |
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Incidents Backlog per GBU |
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- Site Network Speed
The current network speed for the selected site(s), similar to the one included in the previous page (Your Single Point of Contact with DT),but in this case it's possible to select a different site and the gauge shows that info (like the other KPIs that also adapt when a different site is selected)
(Only possible to show 1 site performance at a time. The list of sites being monitored is still in progress, so this information might still not be available to some sites ).
3.3
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'Service Management' (available only to Service Management related roles)
The Service Management tab provides data-driven insights to help service managers make informed decisions, prioritise prioritize critical incidents, ensure compliance with service targets, and track resolution progress effectively.
This tab consists of multiple visualizations designed to provide insights into open incidents, their impact, age distribution, and backlog status. - Purpose: Helps identify which area (assets or services) faces the most challenges.
Below is a breakdown of each section:
- Open Incidents Distribution per Affectation (Pie Chart)
It displays the proportion of open incidents by affectation type:
- Affected Asset: Incidents tied to specific assets
- Affected Service: Incidents impacting services
- No Affectation: Incidents without a specific target affectation.
- Open Incidents Distribution by Affectation and Aging (Bar Chart - Top 10) - Purpose: Prioritizes
- . Prioritizes long-standing incidents by affectation to focus remediation efforts.
It shows open incidents categorized by the top 10 affectations and their age groups:
- 5–10 Days (Blue)
- 10–15 Days (Light Blue)
- 16+ Days (Red)
- Open Incidents Distribution by Service Level Objective (Bar Chart - Top 10). Purpose: Monitors
- Monitors SLO compliance and flags areas requiring urgent action.
It highlights the top 10 open incidents based on their service level objectives (SLOs):
- Service Target Warning (Orange): Incidents nearing breach thresholds.
- Service Targets Breached (Red): Incidents that have exceeded acceptable limits.
- Within the Service Target (Green): Incidents resolved within acceptable thresholds.
- Closed vs Backlog Incidents [Top 10] (Bar Chart). Purpose: Tracks resolution progress and identifies persistent backlogs.
It compares closed incidents versus backlog incidents for the top 10 categories.
- Closed (Negative values): Recently resolved incidents.
- Backlog ( positive - Positive values): Outstanding incidents yet to be addressed.
The chart uses a color code to represent the aging of both resolved and backlog tickets, helping to analyze and prioritize backlog actions based on alignment with SLA targets.
4. Support
For Access requestRequest, please go to Service One > Corporate Dashboard Access Request Form for that access request.
To provide feedback, please use
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'We welcome your feedback
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' on DT-DASH
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first tab.
For any technical issues or data inaccuracy identified, please use this Service One - 'Report an IT issue' on DT-DASH first tab, selecting DT-DASH.
For For any other question, please reach Rita MESSIAS or Roberto CARNEVALE or Rita MESSIAS.
5. Personal data protection disclaimer
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