AS-IS:

1. Champion gets a list of users
2. In CRM:
   1. Check if name exists in CONTACT
   2. If yes and more than one contact found, indicate "Multiple contact found"
   3. If yes and only one contact found, copy over CRM values into User Creation Template
      1. Name
      2. Email address
      3. Country
      4. Language
      5. Related GBU
      6. CRM Contact ID (found in the URL)
      7. Check if ACCOUNT's CORPORATE GROUP has already been roll out:
         1. If yes, copy over CRM values into User Creation Template
            1. Corporate Group
            2. Account Name
            3. PRS ID
            4. RCS ID
         2. If no, indicate cannot create user as "Account is not in the allowed Corporate Group"
   4. If no, indicate for "New contact creation"
3. In solvay-ecommerce, share template (list of users) with SAP solvay-ecommerce team (Arthur):
   1. Check if user exist in solvay-ecommerce system
   2. If yes, copy over solvay-ecommerce userid into column "Federation ID" into User Creation Template
   3. If no, indicate "N/A" in column "Federation ID"

CEP User Access Management Process

1. CRM Champion asks for CEP user access creation
2. CRM Champion fills up CEP User Request Template
   1. Specify which CORPORATE GROUP he/she belongs to
   2. Specify which ACCOUNT he/she belongs to
   3. Specify user information
   4. Specify type of access required (CEP only | CEP + solvay-ecommerce)
3. CRM Champion raise freshdesk ticket