Syensqo IS - Customer Support

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(P) 7 terms
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Partner type Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont)

Definition

Types of accounts that can be managed in Salesforce.com. Partner types depend on the nature of the relationship between this customer account and Solvay Group: SAP customer, Corporate Group, non SAP customer (prospect, non-buying entity, indirect customer).

Label(s)

Partner sub-type Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont)

Definition

When creating a prospect account, the partner sub-type should be defined. There are 2 options: Sold-to & Ship-to, Ship-to

Label(s)

Prospect Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont)

Definition

Solvay's potential customer (sold-to or ship-to) not yet recorded in SAP

Label(s)

Product qualified Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont)

Definition

Type of opportunity available in Salesforce.com to be used whenever the product is known to, approved by and possibly being used by the customer, and that will generate growth.

Label(s)

The best way to get IT support is to use the new Service One Platform.