Need some more help?
In case of any issue or question, please create a new SBS Support ticket.
Then you have to enter the following information:
- Subject : please specify the context and issue summary here (Solvay ONE, solvay.com, etc.)
- Type: IS Request
- Process: Web Applications (Techno)
- Application: select "Tridion", "Flexmail", "Keepeek", "Confluence", "Qualtrics", or "Google Analytics" to reach our web support team
Out of these required information, please note that to increase the answer time and relevance, your ticket should provide the following elements:
- A precise description of your issue, including links to the concerned resources (use
to add a link) - If relevant, provide one or several screen shots. Copy-paste it among the description or use the "Attache a file" field.
- If relevant, provide step-by-step to reproduce the issue
The best way to get IT support is to use the new
Service One Platform.