In case of any issue or question, please create a new SBS Support ticket.

Then you have to enter the following information:

• Subject : please specify the context and issue summary here (Solvay ONE, solvay.com, etc.)
• Type: IS Request
• Process: Web Applications (Techno)
• Application: select "Tridion", "Flexmail", "Keepeek", "Confluence", "Qualtrics", or "Google Analytics" to reach our web support team

Out of this required information, please note that to increase the answer time and relevance, your ticket should provide:

• A precise description of your issue, including links to the concerned resources (use to add a link)
• If relevant, provide one or several screen shots (copy-paste it among the description or use the "Attache a file" field).
• If relevant, provide step-by-step to reproduce the issue

See a new ticket example beside.