Syensqo IS - Customer Support

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Perimeter

Included in calculation

Excluded from calculation

  • Outbound deliveries to Customers. This includes :

-       Deliveries to final customer

-       Customer Pick-up

-       Deliveries to warehouses / storages as long as the inventory belongs to the customer

  • Inter-GBU flows
  • Swap
  • Intra-GBU flows

-       Incl. Advanced Storage

  • Samples
  • Return flows
  • Toll
  • Pipe deliveries

Perimeter

In Customers (Bi4 database), KPIs are only available for Rhodia Legacy.

The best way to get IT support is to use the new Service One Platform.