Step By Step

Closing the Customer Request
•The user can close the Customer Request by clicking on the “Close Case” button.
•The following fields can be populated before closing the Customer Request : -Closure Date: Date when the Customer Request is closed. -Comments: Free text box to input some comments before closing the Customer Request. The Customer Request can be closed with open tasks.
•When the user clicks on the “Save” button, the Customer Request will be closed.
•Well Done Laurie! The Customer Request has been closed.

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