Step By Step
Introduction | |
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The different types of Standard Customer Request (GBU Specific) are loaded in the system. If any change is needed, the users can use the « Need Help » functionality. |
Process Steps | |
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Process Flow |
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The Customer Requests module is divided into 5 different steps.
These different steps are sub-divided into the following sections on the Customer Request page: -Case information -Customer Contact Information -Description -Resolution -Closure |
Sample Request vs Customer Request | |
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•Customer Requests and Sample Requests are separated processes and no Customer Request is created for a Sample Request. •Sample Requests are done directly in Case using the Sample Request functionality. No Customer Request is created for it. |
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