08. Complaint Management
Managing Customer Needs
Added Value
By logging in the complaints in Salesforce.com, you will benefit from:
- An automated and harmonized process allowing to register, manage and follow up complaints in a single system
- Increased efficiency through sharing of information internally, and by providing a common platform for the involved teams
- Standard templates for investigation based on best practices in the complaints management process (e.g. 8D approach)
- An automated interface with SAP to quickly retrieve SAP data based on the document reference
- An ability to communicate to the customer with standard templates (e.g. acknowledgement email, confirmation of financial compensation, customer feedback, etc.)
What you need to know to start...
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