Overview
In this section, you will find information about how to create a prospect account in Convergence
Table of content
Step-By-Step
Before to create a prospect, search on it to avoid creating a duplicate!
The system will warn you if a duplicate is found (based on name or address)
STEP 1
Prospect/account does not exist,
1- In Tabs => Click on “Accounts”
2- Click on =>”New”
STEP 2
❑ Communication
2- Fill Phone, Mobile Phone, fax , E-Mail
Use the international format, contacts are shared.
❑ Address Information
3- Fill “Street, City, State/Province, Zip/Postal Code, Country
❑ Solvay Stakeholders
4- Fill Solvay Account Manager « you can use the magnificer at the right of the "User" Field.
5- Click on Save
Need help?
How to ask for assistance?
Dear SalesForce Convergence user,
For any question or issue regarding Convergence, please :
- create a request in Service One with the following information:
- I want to update data in Convergence → Maintain data ownership in CONVERGENCE
- I want to mass upload procurement data → Maintain procurement data in CONVERGENCE
- Process : Data & Analysis
- PTP-Subprocess: Purchasing Tools Support
- PTP-Category: Convergence
For account creation, please refer to here.
Thank you very much,
Convergence Team.
The best way to get IT support is to use the new
Service One Platform.