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| Theme | Object | Question/Problem | Action |
|---|
| Connection error | Error when
trying to connect to DynaSys | I can't get connected to the tool | - Make sure you are not trying to get connected during DynaSys unavailability timeframe : from 00:30 to 01:30 AM CET / 06:30 pm to 07:30 pm EST / 07:30 pm to 08:30 pm BR time
- Check that your VPN is working. DynaSys is only accessible via intranet.
- Try to just “Sign out” and connect again. No password is needed when connecting (leave empty)
If error persists, contact SBS |
| Connection error | Error when
trying to connect to DynaSys | | - You might be already connected, check if you already have a DynaSys window opened
- A SBS employee might be using your profile to apply some changes in the database or in your workspace
|
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