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| Theme | Object | Question/Problem | Reasons + Actions |
|---|
| Connection error | Error when
trying to connect to DynaSys | I can't get connected to the tool | - Make sure you are not trying to get connected during DynaSys unavailability timeframe : from 00:30 to 01:30 AM CET / 06:30 pm to 07:30 pm EST / 07:30 pm to 08:30 pm BR time
- Check that your VPN is working. DynaSys is only accessible via intranet.
- Try to just “Sign out” and connect again. No password is needed when connecting (leave empty)
If error persists, contact SBS |
| Connection error | Error when
trying to connect to DynaSys | | - You might be already connected, check if you already have a DynaSys window opened
- You didn't disconnect correctly last time you used the software, you need to wait few minutes before trying to reconnect
- A SBS employee might be using your profile to apply some changes in the database or in your workspace
|
| Connexion error | Connexion lost | | - You lost connexion to the server, check if you still have access to the network.
It will comeback as soon as you get connected again.
|
| Data | Data is locked | | A user is currently doing some modifications on the data If an other connected user have all below conditions : → the software automatically locks the data for 1 user exclusively to prevent from a double modification at the same time.
|
| Data | Data is locked | | - This image says "All connexions have been locked by the administrator".
→ It happens when Master Data are being updated because administrators are managing sensitive data and they need no one on the server.
|
| Data | Data has changed | | - Somebody has just changed the data you are trying to load, you need to press reload to apply new data changes before being able to see it.
|
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