You will find in this section all guidelines to handle Email Mapping Rules requests
If you want to see all the existing Email Mapping Rules, you have to create a report using Email Mapping Rules report type. With it, you will be able to display all the Email Mapping Rules => don't forget to add Email Mapping Rule: ID to your report ! This ID is the unique key to Update or Delete Email Mapping Rules.
For example:
To complete the Email Mapping Rules template, you have to know what each field is used for.
See below some explanations:
As you can see, you need to provide some Salesforce Id in some columns.
=> need to create reports.
- To find the Corporate Group ID:
- To find the Resolution Site Code ID:
- To find the Product Family ID:
- To find the User ID:
Related documents : |
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Last modifications : |
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| User | Last Update |
|---|---|
| GILLES, Anne | 1493 days ago |
| GASQUETON, JULiEN | 3307 days ago |
| BRAHIM, Walid | |
| KANJA-ext, Zakaria | |
| NWANGWU, Daniel |
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