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Welcome to SBS IS - Customer Support

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ACCOLADE is the Project Portfolio Management application for the entire Solvay Group.

AODOCS is a document management system that integrates with Google Drive and provides central ownership of documents.

BUSINESS OBJECTS are consolidated reports compiled by backend engines which are able to publish trends and results for user's quick analysis.

BUSINESS WAREHOUSE is the SAP tool to extract reports with data coming from the transactional systems. 

CONFLUENCE is a tool to organize your work and create documentation through  web pages.

CONVERGENCE is your collaborative tool to manage supplier relationship. 

The SOLVAY GROUP CRM program is bringing to the group a single CRM solution worldwide that empowers different sales, marketing & customer service teams who can better collaborate to identify, record and serve customer needs. 

 

 

 

DOCUMENTUM benefits organization services by providing one common content platform in order to create, manage, personalize, and deliver trusted content on a global scale.

EHS is one of the SAP modules,  supporting with its different functionalities environmental, occupational and product safety processes, regulatory compliance, and corporate responsibility.

EROOM is a collaborative work platform meaning that you can create a virtual spacework on a server. This virtual space is split into "rooms" related to a specific project topics.

FLEXMAIL is the tool chosen by Solvay to manage its email capaigns, either Internal or External.

FRESHDESK (Ticketing system) is being rolled out at Solvay to improve the management of SBS support requests by employees and to enhance collaboration between teams. It is the principal way to contact SBS teams (IS application & EtE processes) online. To contact IS infrastructure, refer to the page Solvay One.

 

 

 

GOOGLE SUITE is a cloud-based productivity suite used at Solvay for e-mail and collaboration. G Suite includes Google Mail, Contacts, Drive, Docs, Sheets and other applications. 

GOTIT is a new Solvay Group's idea management system. It is designed to foster collaborative innovation and employee commitment by encouraging Solvay employees to think out of the box, post suggestions, comment and share best practices.

ISSP is an online tools that provide the IS training catalog for all users to properly select and request what they need.

 

 

 

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KEEPEEK is Solvay Group's main media repository.

 

 

 

No applications beginning with M-N-O.

 

 

 

QLIKVIEW is a tool that allows you to create visualizations and dashboards that helps you to monitor all your data.

QUALTRICS provides advance survey needs.

 

 

 

SHARED CONTACTS This application is to used to share contacts between persons. This allows, for example, for a team to keep one single repository of all their suppliers. Whenever one team member edits or add a contact information in that Shared Group, then it is automatically updated in all the other team members as well.

SINEQUA offers both customizable & real-time business search and enables customers to create search-based applications according to operational, individual and data needs.

TRIDION is the Web Content Management (WCM) system used by Solvay to manage the web content of the group:

  • Solvay.com
  • 7 "Standard" country sites
  • 35 "light" country sites, translated in 21 languages
  • A panel of external & internal dedicated websites (focus on a brand, an event, etc.)
  • Solvay ONE

 

 

 

WELEARN is a global tool managing all of the training activities within Solvay. It proposes one unique learning catalog, which includes both Global and local programs.

 

 

 

No applications beginning with Y-Z.

 

 

 

 

 

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The best way to get IT support is to use the new Service One Platform.