Syensqo IS - Customer Support

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Overview

 

Concerned profiles:

SINOPRINCIPLE SOLVAY - SZC SITE ACCOUNTANT

Table of content

 

Step-By-Step

Order Handling Process

SINOPRINCIPLE

SinoPrinciple confirms reception of payment, collects customer info and shares with Solvay

Order Handling Activities
  • After each customer payment:
    • Record the Online Sales form (香兰素线上销售记录)
    • Verify Business ID Code / verify if the customer is buying for a company (B2B) and not as an individual (B2C)
    • Twice a day (12:00 & 16:00): Send the form by e-email to Zhu Jia (SBS accountant - jia.zhu@solvay.com), Chen ShiPing (Logisitcs - shiping.chen@solvay.com) and Chen Xiaoli (xiaoli.chen@solvay.com)
Traceability activities
  • Every week:
    • Record the Traceability file for Online Sales (香兰素线上销售记录留档) and send to Stacy Shen (stacy.shen@solvay.com)

Order Handling Process

SOLVAY - SZC SITE ACCOUNTANT

Solvay Zhenjiang Site Accountant prepares invoice

Note

You will receive up to twice a day at 12:00 and 16:00 an email from SinoPrinciple (Kelly Chen) with the Online Sales form (香兰素线上销售记录) for all recent online orders (already paid)

Activities

At email reception:

  • Issue VAT invoice
  • Send invoice to the SZC Logistics Team (they will add the invoice in the pack for delivery)

Order Handling Process

SOLVAY - SZC LOGISTICS (AROMA)

Solvay Zhenjiang Logistics picks & packs & updates delivery number & status in 1688

Note

You will receive up to twice a day at 12:00 and 16:00 an email from SinoPrinciple (Kelly Chen) with the Online Sales form (香兰素线上销售记录) for all recent online orders and the VAT invoice from the SZC Site Accountant

Activities

At email reception:

  • Pick & pack the products according to the form
  • Add documents in the package: PDS, SDS, COA, Product Application Guide, GHS (Global Harmonized System) and the VAT Invoice
  • Send for delivery through the Express Agency
    • For orders received at 12:00 : send the same day
    • For orders received at 16:00 : send the next day
  • Record batch number and delivery number in 1688 system (See 1688 guide for Logistics - how to update delivery number and status.pdf)

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