Sample Tickets:

https://sbs-support.solvay.com/helpdesk/tickets/1274559

Problem

E-mail notification will be received in the generic account

Solution

Reply with the Template Activity Log

Template Activity Log

Body:

Hello,

Nowadays, it's not possible to use the Activity Log feature due to the fact it's required a different kind of license level by Smartsheet.

Solvay is in contact with Smartsheet to upgrade the support and license level at corporate level, however we do not expect changes in a short period of time.

Best regards,

XXX

After Providing the solution we can directly mark the ticket as "Resolved" (Not Close)