Useful Link |
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 | Connect to the home page SOLVAY and click on "Service one digital Workplace" |
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 | Select " Report an IT Issue" on Service one |
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| Fill in the form to submit an incident 1- Check the box and select the type or the issue (If it's an Application issue, IT service issue, Hypercare issue ..) 2- Once you choose the type of the issue, you will be able to select from the list the exact detail issue 3 - Fill in the other mandatory fields (Select a description, the urgency..). Then, you submit the request |
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- Once the Request is submitted, the team receive a notification to solve the problem.
- The ticket creator is notified when the problem is solved or if we need more information.
The best way to get IT support is to use the new
Service One Platform.