Objective of this procedure
The purpose of this document is to describe the Credit / Debit and Returns releases in WP1 and PF1 by the SBS OtC service center in Curitiba
Scope
The OtC Service Center is in charge of controlling and releasing in WP1:
- document types :
- related to Rebates : B1, B3, B4
- related to Credit : G2, ZG2, KR
- related to Debits : L2, ZL2
- related to Returns : RE, KR, KA
- Billing blocks 08, 09 and 14
- For Novecare NAM (Sales org US05 and CA02) / Technology Solution (Ex Novecare NAM US21 and CA11)/ Special Chem (Sales or US01 and CA10) Legal Entity 7424 and 7651.
The OtC Service Center is in charge of controlling and releasing in PF1:
- document types :
- related to Credit : CRV, CRVA, CRVT, CR, ZCRB, RK, ZCDP
- related to Debits : DRV, DRVA, DRVT, ZDRB, DR
- related to Returns : REA, ZREB, ZREN, ZROB
- Billing blocks 08, AA
- For Special Chem NAM (Sales org 3384) / Legal Entity 3384.
Scope
Frequency
References
Attachments
Definition
2 different processes to correct an invoice:
1. Some customers only want to be debited or credited for the “difference” on the original invoice.
- In this case Customer Service calculates what the customer is owed or what balance needs to be billed. Creates only a debit or Credit for that amount.
2. Some customers require a “clean invoice” (most common case)
- Completely Credit the original invoice and correctly Debit entire invoice.
The validation email should detail which case it is.
For WP1, ZI partner is the CSR managing the document. He/she can be retrieved in the Header partners ( can be via transaction VA03 or V23):
In PF1, the CSR can be retrieved the same way, but under partner VW :
A credit / debit memo Request, and a Return, when released from billing block, will generate a Credit / debit Note or a Credit for Return that will actually trigger the payment to the customer.
This information can be found in the Document flow. Once the Credit / debit memo Request or the return has been released from Billing block, the Credit memo, Debit Memo or Credit for Returns document will show in the document flow.
Example of a return :
1 Procedure