Objective of this Procedure
This operational procedure (OP) demonstrates processes and procedures to cancel billing of Accounts Receivable activities for all legal entities. This OP provides instruction for users to perform recurring activities and reacting expected scenarios.
Scope
This operational procedure (OP) applies for Accounts Receivable activities of entities:
Definitions
- SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
- AR BO: Accounts Receivable Back Office
- OP: Operating procedure
- CSR: Customer Assistant Representative
Scope
Frequency
References
Attachments
Process Flow version1.50 (shown in the process)
Process Flows
AR Billing Cancellation
Step:
After receiving approved Billing Cancellation request from Customer Service, validate the request and follow below steps: