ADL Stands for Agency Data Listing, and regroup a variety of certifciations.
- What the C&C User will see if the ADL is available for Download
- Conditions for the ADL to be available for download, 3 infos need to be present in Icare CRM. This is managed by the SpP regulatory team.
- Compliance Status
- Experation Date
- File is shared with "20. ADL for Sales Rep"
This is key. If not User will see there is a valid ADL, but will not be able to download it
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