Objective 
Our goal is to ensure rapid incident resolution with minimal business disruption while adhering to agreed service commitments.
Scope 
It covers the entire incident lifecycle—from detection to resolution validation—engaging all relevant stakeholders, including users, suppliers, IT, and GBS.
Main activities 
Main roles & responsibilities 
Useful contacts 
Excellence Lead: Matthias Sielaff
Incident Manager: Virginie Calmettes
Incident Owner: Coralie Chaudier
Need more info 
Detailed process
Useful card
FAQ