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 Currently under construction – set to launch in September!

Objective target 

Our goal is to ensure fast, reliable access to standardized services with efficient request processing and guaranteed SLA-compliant responses

Scope focus 

It covers only services from the service catalog (i.e. standardized services that follow a pre-established procedure)

Main activities checklist 

Main roles & responsibilities roles 


Service Level Manager : TBD 

Service Level Owner : Alvin Merré


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